Privacy Policy
1. Introduction
AV Creations FZCO (“AV Creations,” “we,” “us,” or “our”) is a custom fine jewelry manufacturer based at Gold & Diamond Park, Dubai, United Arab Emirates, registered in the Jebel Ali Free Zone (JAFZA). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you visit our website [avcreationsfzco.com] (the “Website”), contact us, or make an enquiry about our products and services, how we use and protect that information, and the rights you have over it. By using our Website or contacting us, you acknowledge that you have read and understood this Privacy Policy.
2. Who is responsible for your data
AV Creations FZCO is the “controller” responsible for the personal data collected through the Website and our related enquiry channels. Our contact details are set out in Section 15.
3. The information we collect
We only collect information that helps us respond to you, create your jewelry, and run our business. This falls into three categories.
Information you give us directly. When you submit an enquiry form, request a quote, book a consultation or appointment, message us on WhatsApp, email us, or subscribe to our updates, you may provide:
– Your name and contact details (email address, phone/WhatsApp number, and country or city);
– The details of your enquiry or custom order — for example the type of piece, metal (18K, 14K or 9K gold, silver or platinum), diamond preference (natural or lab-grown), sizing, engraving text, names, dates, or reference images you choose to send;
– Any other information you choose to include in your messages to us.
Information we collect automatically. When you browse the Website, we and our service providers may collect technical and usage data through cookies and similar technologies, such as your IP address, device and browser type, pages viewed, referring website, and how you interact with our pages. See Section 6 for more on cookies.
Information from third parties. If you contact us or interact with us through a third-party platform (for example Instagram, TikTok, WhatsApp, Pinterest, or Google), we may receive information from those platforms in accordance with their own terms and your settings — such as your profile name, the message you sent, or the fact that you engaged with one of our posts or listings.
We do not intentionally collect special categories of sensitive personal data through the Website. Please do not send us such information unless it is necessary for your order.
4. How we use your information
We use your personal data for the following purposes:
– To respond to your enquiries and provide quotes, information, and consultations;
– To design, produce, and deliver custom jewelry you commission, and to communicate with you throughout that process;
– To manage appointments, repairs, resizing, and after-sales service;
– To send you updates, offers, or marketing communications where you have asked to receive them or where we are otherwise permitted to do so (you can opt out at any time — see Section 11);
– To operate, maintain, secure, and improve our Website and understand how it is used;
– To keep records and manage our business relationship with you;
– To comply with our legal and regulatory obligations and to protect our rights, property, and safety, and those of others.
5. Our legal grounds for using your information
Depending on where you are located and which laws apply, we rely on one or more of the following legal grounds to process your personal data:
– Performance of a contract — to take steps at your request before entering into a contract (such as preparing a quote) and to fulfil an order you place with us;
– Your consent — for example, to send you marketing communications or to place non-essential cookies. You may withdraw consent at any time;
– Our legitimate interests — to run, protect, and improve our business and Website, provided these interests are not overridden by your rights;
– Compliance with a legal obligation — where we are required to process data by applicable law.
6. Cookies and tracking technologies
Our Website uses cookies and similar technologies to function correctly, remember your preferences, and help us understand site traffic and performance.
We may use:
– Essential cookies, which are necessary for the Website to work;
– Analytics cookies, such as those provided by Google Analytics, to measure and improve site performance;
– Marketing and social media cookies or pixels, such as those from Meta (Instagram/Facebook) and similar platforms, which help us understand the effectiveness of our content and reach relevant audiences.
You can control or disable cookies through your browser settings and, where available, through the cookie banner on our Website. Blocking some cookies may affect how the Website functions.
7. How we share your information
We do not sell your personal data. We share it only where necessary, and only with:
– Service providers who help us operate our business and Website — for example website hosting and IT providers, analytics providers (such as Google), communication platforms (such as WhatsApp/Meta), and email or marketing providers (such as Mailchimp). These providers may only use your data to perform services for us;
-Professional advisers, couriers, and logistics partners where needed to deliver your order or run our business;
-Authorities or other parties where we are required to disclose information by law, or to protect our legal rights;
– A successor entity in the event of a business sale, merger, or reorganisation, subject to this Privacy Policy.
8. International transfers
We are based in the United Arab Emirates and serve clients internationally. Some of our service providers may store or process data outside your country or outside the UAE. Where personal data is transferred across borders, we take reasonable steps to ensure it is protected by appropriate safeguards consistent with applicable data protection laws, including the UAE Personal Data Protection Law and, where relevant, the GDPR and UK GDPR.
9. How long we keep your information
We keep personal data only for as long as necessary for the purposes described in this Policy — for example, for the duration of your enquiry or order and a reasonable period afterwards for after-sales service, record-keeping, and legal or accounting requirements. When data is no longer needed, we securely delete or anonymise it.
10. How we protect your information
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please be careful about the information you share in messages and avoid sending sensitive financial details through unsecured channels.
11. Marketing and your choices
If you have opted in to receive marketing from us, or where we are otherwise permitted to contact you, you can opt out at any time by using the unsubscribe link in our emails, replying “STOP” to messages, or contacting us using the details in Section 15. Opting out of marketing will not affect messages we need to send you about an active order or enquiry.
12. Your rights
Depending on your location and applicable law (including the UAE Personal Data Protection Law and, where relevant, the GDPR/UK GDPR), you may have the right to:
– Access the personal data we hold about you;
– Request correction of inaccurate or incomplete data;
– Request deletion of your data;
– Object to or request that we restrict certain processing;
– Withdraw consent where we rely on it;
– Request a copy of certain data in a portable format;
– Lodge a complaint with the relevant data protection authority (in the UAE, the UAE Data Office).
To exercise any of these rights, please contact us using the details in Section 15. We may need to verify your identity before responding, and we will respond within the timeframes required by applicable law.
13. Third-party links and social media
Our Website and social media profiles may link to third-party sites and platforms (such as Instagram, TikTok, WhatsApp, and Pinterest) that we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies before providing them with your information.
14. Children's privacy
Our Website and services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.
15. Contact us
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:
AV Creations FZCO Gold & Diamond Park, Dubai, United Arab Emirates Email: info@avcreations.com Phone / WhatsApp: +971-58-1789956 Website: [avcreationsfzco.com]
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will revise the “Last updated” date at the top of this page and, where appropriate, notify you. We encourage you to review this page periodically.